Letter: I sent this to Comcast today

Dear Comcast

Please tell me how you justify such poor service [outages of one sort or another on an almost daily basis]; interminable wait times on your "help’ lines; and finally arrogant agents asking the same questions previously asked by your automaton—resulting in any sane person losing their mind. In the end, nothing is done to correct the problems and no compensation is offered ... the ultimate monopoly.

Bob Look