How to get clinic records if you’re out of town

Letter

By on Fri, August 21, 2009

If you aren’t able to be at the clinic on September 8 or 9 to collect your medical records, this info will be helpful.

According to Jim Seeman, Administrative Manager to the trustee, the trustee’s office is "requiring that patients pick up their own records, but in the case of that being impossible, we are willing to FedEx the records to the address of record in the name of the patient. We must request a fee of $25 to cover costs. Once we receive the record request and the mailing fee, we will send the records out, please allow 2 weeks for turn around".

This doesn’t work for us because our address of record is our post office box, and Fed Ex doesn’t ship to P.O. boxes. I asked if they would send them via US mail to our P.O. box, which is the address on our records, and Mr. Seeman replied "I would think we would be able to accommodate the delivery to your PO Box. I believe you are not the only patient in this situation."

I am awaiting word on whether they will assess an extra fee for sending by US mail, but thought I’d get this out there in case others might find it useful.

The trustee, E. Lynn Schoenmann, is at [email protected]; the administrative manager, Jim Seeman, is at [email protected]